Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
You can return your item(s) to us, as long as they reach us within 14 calendar days of the delivery date for local Singapore orders, or 28 calendar days of the delivery date for international orders (shipping costs NOT included). We accept returns for items that are unused or with minimal use until the defect was discovered. It must be returned intact and undamaged in its original package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then you will be refunded with an online gift code equivalent to the purchase price of each returned item(s), valid for a year. Delivery fees, if any, will not be refunded.
Mail it back to us:
- Pack your item(s) and a completed Returns slip together in a parcel.
- Send your parcel using a traceable* mode of delivery to: 10 Anson Road International Plaza Singapore 079903.
- Your return will be processed within 14 working days from the day we receive your parcel.
*We strongly encourage that your return is sent to us via traceable modes as we will not be responsible for any lost mail sent through non-traceable mailing options.